Health Care

Medical Billing and Collections
INIS offers to providers a one-stop shop for their Medical Billing & Collection needs. We perform all the activities involved in the Medical Billing and Collections cycle. We handle over 15 multiple specialties.

We have established methodologies and processes for better performance with well defined quality and process metrics. We assure reduced adjustments and operating costs with highest possible return on each dollar billed. We maintain an excellent relationship with our customers and provide quality service.

In an environment where retaining customers is the key to success, the ability to deliver timely, quality customer care is crucial. The changing dynamics of our digital economy make it even more important to provide tailored service to your customers. INIS can rapidly deploy a scalable suite of services to meet your customers' unique needs.

Insurance

Health Insurance
The health insurance sector is undergoing significant business, technology and regulatory changes that require providers to concentrate on the development of new products, services and risk management techniques. INIS enables you to focus on your strategic business requirements by taking care of your back office processes, allowing you to reduce costs and improve profitability in the process.

INIS possesses domain expertise in a range of back office functions for all the health plan payors like Health Maintenance Organizations (HMOs), health insurance companies, third party administrators (TPAs), preferred provider organizations, pharmacy benefit managers and self-administered employer groups. Our health insurance service offerings are shown below:-

Life Insurance

Policy Owner Services		Accounting Services
	Ownership and beneficiary change		Premium accounting
	Name and address change		Loan accounting
	Coverage		Premium adjustments for conversion
	Non-forfeiture option		Suspense clearance
	Surrender		Setting ACH/EFT
	Loan
	Reinstatement
	Conversion
	General correspondence
	Customer contact center

Annuity

Policy Owner Services		Accounting Services
	Ownership change		Premium accounting
	Beneficiary change		Loan accounting
	Address change		Suspense clearance
	Name change		Setting ACH/ EFT
	General correspondence
	Customer contact center

Property & Casualty
The INIS team has an exposure to all aspects of underwriting, claims management, policy owner services and accounting. The team members possess Fellow and Associate member certifications from the Insurance Institute of India in the area of Property and Casualty insurance. Our experts have experience of authorizing high value claims in the areas of Auto, Fire, Marine and Engineering insurance. They have been involved in activities like auditing, quality check and reserve calculation of pending claims. We have the experience and skills to create a customized, best-of-breed solution for any client

In the financial services sector INIS offers Mortgage Administration services as well as Process Management for the Credit Cards and Savings & Investment functions in banks.

INIS offers financial accounting services like Accounts Payable, Accounts Receivable, Asset Accounting, Reconciliations and Reporting. The team consists of CAs, MBAs and cost accountants that have vast experience in accounting and auditing.

Inbound Outbound
Product queries/ customer service Telemarketing
Technical help desk Collections
Catalog sales, order processing and status tracking Lead generation
Reservations Customer retention programs